AVOID AVOID AVOID Cancelled my apt at beginning of Dec due to staff bereavement but had no contingency in place to offer another appointment until end of Dec by which time dog developed small matt/red skin on leg. Called to say they couldn't brush out legs and would need to cut short. Called again after that to say they couldn't bath him because of the red skin. I voiced my dissatisfaction at the cancellation, the shaved legs and no bath and requested some discount on the groom. Stand in manager called me back and agreed there would be no charge for the groom. Little did I know is that my dog had been injured during the course of the groom and its likely this is why they agreed no charge. I arrived to pick him up to a scene of complete horror, barking distressed dog, half groomed with his rear leg dangling extended behind him unable to put weight on it and the worst cut I've seen on any dog in my life. I demanded he be seen by their vet at their cost. Stand in manager left me standing for over 30 minutes with no updates while she spoke to another manager and customer services. When I asked a groomer "was it you who groomed my dog today?" she rudely turned her back on me, continued grooming another dog and said "sorry, im a bit busy here". They did everything they could to imply my dog was injured on arrival (can't bath a dog with pink skin but will groom a dog with what looked like a broken leg, doesn't make sense does it?) deny liability and refused to pay for or arrange medical attention at their cost. When I asked for the names of the groomers involved the second groomer rudely said "I'm not paid enough for this stress or abuse" to which I replied "how dare you? this is not abuse, my dog is injured and im just asking you to deal with it.
I had to pay £53 to have him checked over by my own vet and have an antiinflamitory injection and the diagnosis so far is inconclusive. HORRIFIC EXPERIENCE FOR BOTH ME AND MY DOG and I really don't know how long it will be before my dog can even go for a walk again or will be well enough to bath and tidy up with the scissors myself. ANYONE INVOLVED IN THIS FIASCO DIRECTLY OR INDIRECTLY SHOULD BE ASHAMED OF THEMSELVES. If you love your pet people PLEASE AVOID AVOID AVOID! a bad groom/customer service is one thing but an injured dog is a whole other level. PETS AT HOME, I WILL BE TAKING THIS FURTHER
Laura Mclean
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October 07, 2020
Got a pup who had been severely neglected by the people who had her. I’ve never saw an animal in the state she was in. Took her to the groom room and the girl was so helpful, she spoke to the vet before proceeding to make sure everything was ok. Rather than a puppy trim she had to completely cut her to remove all mats. She done a fantastic job and my little dog was so relaxed with her. She was like a completely different dog and getting the matts removed from her eyes had her looking like it was the first time she had saw the world! 100% recommend these girls to anyone! Thank you so much, my little girl is now absolutely loving life and has us all wrapped round her little paw 🐾
Ciaran Devlin
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July 08, 2022
Very disappointed with the service or the lack of service, should I say.
Staff unable to cut /trim my dog due to lack of trained staff.
Neatest grooming service suggested was 30miles away.
Was asked to return when the trained staff were in place.. Not a chance.
Ann
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March 09, 2022
The Groom Room cancelled my grooming appointment for the second time with only 25 minutes notice. I have used this grooming service for two years however since January 2022 the organisation has become unreliable and chaotic.
Kate Rafferty
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September 02, 2024
Had a great visit to the groom room . Ed had a nice trim. Staff very nice.
Our Address
Crescent Link Retail Park, Crescent Link, Derry/Londonderry, Londonderry BT47 6SA, UK
Claim Listing: The Groom Room Londonderry
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AVOID AVOID AVOID Cancelled my apt at beginning of Dec due to staff bereavement but had no contingency in place to offer another appointment until end of Dec by which time dog developed small matt/red skin on leg. Called to say they couldn't brush out legs and would need to cut short. Called again after that to say they couldn't bath him because of the red skin. I voiced my dissatisfaction at the cancellation, the shaved legs and no bath and requested some discount on the groom. Stand in manager called me back and agreed there would be no charge for the groom. Little did I know is that my dog had been injured during the course of the groom and its likely this is why they agreed no charge. I arrived to pick him up to a scene of complete horror, barking distressed dog, half groomed with his rear leg dangling extended behind him unable to put weight on it and the worst cut I've seen on any dog in my life. I demanded he be seen by their vet at their cost. Stand in manager left me standing for over 30 minutes with no updates while she spoke to another manager and customer services. When I asked a groomer "was it you who groomed my dog today?" she rudely turned her back on me, continued grooming another dog and said "sorry, im a bit busy here". They did everything they could to imply my dog was injured on arrival (can't bath a dog with pink skin but will groom a dog with what looked like a broken leg, doesn't make sense does it?) deny liability and refused to pay for or arrange medical attention at their cost. When I asked for the names of the groomers involved the second groomer rudely said "I'm not paid enough for this stress or abuse" to which I replied "how dare you? this is not abuse, my dog is injured and im just asking you to deal with it. I had to pay £53 to have him checked over by my own vet and have an antiinflamitory injection and the diagnosis so far is inconclusive. HORRIFIC EXPERIENCE FOR BOTH ME AND MY DOG and I really don't know how long it will be before my dog can even go for a walk again or will be well enough to bath and tidy up with the scissors myself. ANYONE INVOLVED IN THIS FIASCO DIRECTLY OR INDIRECTLY SHOULD BE ASHAMED OF THEMSELVES. If you love your pet people PLEASE AVOID AVOID AVOID! a bad groom/customer service is one thing but an injured dog is a whole other level. PETS AT HOME, I WILL BE TAKING THIS FURTHER
Got a pup who had been severely neglected by the people who had her. I’ve never saw an animal in the state she was in. Took her to the groom room and the girl was so helpful, she spoke to the vet before proceeding to make sure everything was ok. Rather than a puppy trim she had to completely cut her to remove all mats. She done a fantastic job and my little dog was so relaxed with her. She was like a completely different dog and getting the matts removed from her eyes had her looking like it was the first time she had saw the world! 100% recommend these girls to anyone! Thank you so much, my little girl is now absolutely loving life and has us all wrapped round her little paw 🐾
Very disappointed with the service or the lack of service, should I say. Staff unable to cut /trim my dog due to lack of trained staff. Neatest grooming service suggested was 30miles away. Was asked to return when the trained staff were in place.. Not a chance.
The Groom Room cancelled my grooming appointment for the second time with only 25 minutes notice. I have used this grooming service for two years however since January 2022 the organisation has become unreliable and chaotic.
Had a great visit to the groom room . Ed had a nice trim. Staff very nice.